FAQ

SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, the amound of money and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Free Shipping > 60 EUR for Netherlands and Germany
Free International Shipping > 150 EUR

We have the following Standard Shipping Rates for orders <10 kg:

CARRIERS AND SHIPPING METHOD
For our standard shipping we use following carriers and methods, unless otherwise stated or notified, to deliver our orders:
- DHL Parcel (Netherlands)
- DPD Express (International incl. Germany, Belgium, UK)
- B2C Europe

PAYMENT OPTIONS
Ideal, Visa, Master Card, Paypal, Sofort, Vorkasse. 

FULFILLMENT
Goods are generally delivered on dispatch route and to the delivery address indicated by you (the customer). In the processing of the transaction, the delivery address indicated in our order processing documents shall be applicable. 

Should the assigned transport company return the goods to us, because the delivery to you (the customer) was not possible, you bear the costs for the unsuccessful dispatch. This shall not apply if you exercise your right of cancellation, or if you have been temporarily impeded to receive the offered service, unless we have notified you for a reasonable time in advance about the service.

SENDING TIME
Once the order confirmation is received by you, all our orders have a standard on average shipping time of 2-6 business days, If not stated differently. Due to the customization of the products and external factors, including but limited to public holidays and severe weather the delivery time can vary.
We will only ship out products once your payment has been authorized and we received a payment confirmation from our partnering banks.


CONTACT US
We love to hear from you! Email all your questions, comments, ideas and more to [email protected].